…Ignore

I just got an IM from a customer service rep that a customer needs to speak with a supervisor. She continued in her IM without me replying and it said “order shipped and will arrive tomorrow, customer wants to know why they weren’t told.” In my department, because it’s changes, if your RX changes and we can’t get a hold of you, we ship it to keep from there being a gap in service, as long as the patient has refilled within the last 30 days (this is tube feeding, mind you).

I just ignored it, and I forgot my IM shows me in a meeting for the reminder I set myself…Woops. “I’ll email you and you can call her after your meeting.”

I’m good on not getting yelled at for a rep sending their stuff out right rather than holding the order until we got them on the phone. They’d been mad if we did that too. You can’t win.