I’ve been working for a call center for almost a month now. Specifically, I take calls for a very popular upscale exercise equipment brand.
Due to Covid-19, ports are slowed down exponentially so there’s a shortage of inventory in the continental US. We went from having approximately 100 pieces of exercise equipment per cargo ship to only 50. Because of quarantines, demand has also skyrocketed so there’s very few pieces of equipment to go around. Warehouses are also having to close because of staffing issues related to Covid so that’s pushing delivery dates even further back.
All day I get berated by customers for not being able to give them their overpriced exercise equipment right at this second. Most customers are on the wealthier end and expect instant gratification immediately despite the fact we are in a pandemic and I cannot help beyond being a communication bridge between our customers and delivery partners. Some of our wait times are 3 months or longer because of all these factors. I don’t like it but it’s completely out of my control and I wish people would realize this instead of feel the need to be so mean.
Does it get easier? I’m working this job from home after losing my old job due to Covid and while I like the convenience, some days just feel like too much. I can’t give people the answers they want as much as I wish I could and being berated all day is already wearing on me.
submitted by /u/dysphoriurn
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