"How about you do your job and look into my account instead of being an idiot"
Today i had a customer call in talking very disrespectfully to me, he first was behaving like I immediately know what he was calling in for, then starts to snap at me for not knowing what he’s calling in for and trying to pick up information so I could assist him. Then he told me to stop being and idiot and acting confused do my job and look into his account. I then told him if he disrespects me one more time I will disconnect the call. He told me in a condescending tone he wasn’t being disrespectful and I hung up on him.
I am still shaking.