Can you be too nice?

Me: Thanks for calling (company)! How can I help you today?

Cx: My internet ain’t workin’

Me: I definitely understand that accessing the internet and keeping in contact with your loved ones is important to you. I will do my best to solve your issue quickly!

Cx: First off, I’m gonna need for you to get your tongue out of my asshole. Then I need you to fix this shit.

Me: ….

Cx: Oh shit, it’s working. Thanks!

Hang Up

She left me a good review. I Literally did nothing…

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Ive had enough..

A question for my fellow inbound call center reps