I used to work in collections for a US auto finance company and I used to loveeee the one-liners (you know the ones that answer…say something short, insult you, or ask you to remove their number…then hang up)
“Hello, can I speak with Ms. Customer?”
Her: This…is sheeee? Who’s this?
“We are calling about your 2012 _____ Vehicle, we see that your account is 40 days past due, can we schedule a payment arrangement to bring your account current?”
Her: Yeah, which credit card is this for?
“Ma’am, this is about your car.”
pauses and waits for it to sink in
Her: OH SHIT!
customer hangs up
I checked her account and it looks like she had bill pay set up through her bank (not autopay through us) and for some reason the payments stopped coming. Yikes.