I want to speak to an American!

American company headquartered in Ireland. We didn’t have any American people working for us in the main call center, anyone who asked to be transferred to an “American speaker” was in fact transferred to a Canadian who would pretend to be from Seattle. 99% of the time I didn’t mind because I realize most of us had accents relative to our customers, but it always felt like a small victory when faced with blatant racism. In fact it only happened to me twice in a year, usually I’d take it slow if they had trouble understanding and the customers were very patient and cool.

submitted by /u/CALM_DOWN_BITCH
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I’ve worked for a local media service which offers subscriptions, as chat support. Here are 50% of my customers:

Paying customer wants to talk to sales about a support problem