You didn’t receive that? You used it on (date)

Ah today’s is short!

So I work for a health insurance company. We administer benefits for some employer groups’s FSAs/HSAs (flexible spending accounts/health savings accounts). The exchange was short but funny.

Member: yea hi I was looking at my account online and I can see that my payment card is suspended. This is weird because I didn’t receive a payment card ever!

Me: ok. I can definitely help you with that. (Pulling up Account and viewing claims) ok it looks like you may have had an appointment on (date).

Member: oh yea I did have an appointment then!

Me: ok. You used your payment card on that date for those services. We just need an itemized statement from the provider to verify eligible expense.

Member: oh…

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Loosen Up a Little Holly!

Over promising is always bad!