I work for a popular roadside assistance company and received a gem of a transfer call today. The agent that was transferring this person to me was kind of all over the place when she was explaining the issue so I thought that maybe that was where some of the customers confusion came from. Then I spoke to the lady. This interaction still has me scratching my head.
M: me C: crazy lady
C: So what is the cost of a brand new membership for one person?
M: $70.
C: $70?!
M: Yes it’s $50 then a $20 application fee. Sometimes the sales agent can waive the application fee for you.
C: I didn’t ask for the breakdown. What’s the cost of a new membership?
M: $70….
C: So scratch the application fee and how much is the membership?!
M: Without the application fee it’s $50…..
C: okay that’s what I wanted to know. How much is the upgraded membership for one person? I want to know the price not the breakdown of it.
M: okay it’s $86 per year.
C: It’s 86 additional dollars to upgrade?!
M: No. It’s 36 additional dollars. Making it a total of $86.
C: That’s not what I asked! I asked how much the upgraded membership was! Why can’t any of you just answer simple questions?
M: ( Guys I’m sorry I lost my shit here a little bit) Ma’am you asked me how much the upgraded membership was and I told you. If I told you it was 36 additional dollars then that would be giving you the breakdown which you just said you didn’t want.
C: I don’t mean to sound condescending but are you in sales? I think the sales team would know more about the pricing.
M: Ma’am you were just speaking with a sales representative and you told her you wanted to speak with someone else. Pricing details are things both customer service and sales can go over.
C: Well if you’re going to get snippy maybe I should just ask for someone’s boss! All I want to know is the price of the upgraded membership!
M: $36….
C: Okay thanks click
What the hell even was that call??????
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