I work for a company with drivers, so each driver has to have their valid driver’s license and insurance on file at all times.
Our recruiting team hires some pretty clueless folks but I don’t mind being helpful overall, but some instances are just mind boggling.
Driver calls in today: I am trying to send my updated license to you, I sent a text.
Me: We do not have a text number here to receive these things. Did a rep give you a personal number to text or who are you sending it to?
Driver: recites our 800 number
Me: I’m sorry, that is just the call center’s phone number, texts cannot be sent or received this way.
Driver: Well how do I send it?
Me: gives email address
Driver: spends times fumbling around did you get it now?
Me: No nothing has come through
Driver: Wait, do I spell out the word “at” or use the at sign?
Me: You need to use the at symbol sir. I can send an email and you can just reply to that if that will help.
Driver: No, my email address can’t receive emails, so that wouldn’t work.
Me: Maybe our emails go to your spam folder?
Driver: No, I just have the kind of email that is only for sending emails. I don’t have the kind you can send emails to.
Me: I’m not familiar with that type of email but we also have a fax number if you have access to a fax machine.
Driver: Can I send a text to the fax number?
Me: No, that is only for faxes.
Driver: Ugh, I don’t know. I am going to have to go to where I bought this phone and ask them to set up an email address that allows me to receive emails. I’ll have to call you back.
Fine by me, but I do feel sorry for the person at the phone store when he gets there.