I work at an outsourcing company. I do customer service for a tech giant that got lauded by press outlets for letting their entire workforce stay at home during the COVID-19 outbreak. I don’t get to work from home. We share the floor with agents supporting another tech giant that got lauded for letting all their employees work remotely. The also don’t get to go home.
The sad truth is that more often than not, companies who look like they treat their employees well just don’t employ the people they treat like shit. Yay, outsourcing.