January dated caller (cross post)

I love those awkward silences after they realised what they say.

Caller rings because they have a problems claiming on our online system.

He literally screams at me,: “Your system says my claim is to old!!!! It was TWO DAYS AGO!”

I ask what date it was . He’s soooooo sarcastic

“Ohhhh Okaaaayyyy , today is the 10th….. 10 minus 2 is 8!!!”

I ask him to read the format of the date out loud to me. (Our system needs DD/MM/YYYY)

Him: “CLAIM DATE …Zero eight zero one two zero one nine!!! Two days ago !! How is that too Old?!??”

I knew the mistake he’d done. The second he started yelling. We always get these calls in the early part of January.

Me:……silence……..

Him: ………silence……..

Me:……silence……but I’m sure he can hear me smiling….

Him: ……….ahhhhh I see what I’ve done…..I apologise for my tone……feel free to laugh about me when you hang up…..