There’s a virus so I’d like a refund

Hello! Today’s story comes to you from a performing arts call center in NYC. Enjoy!

Me: Thank you for calling ________. How can I help you?

Caller: Hi, yeah, I’m a member and I have a few tickets to a few shows that are coming up. Yeah. I’d like to cancel them and get a refund please. I don’t want to be in the theater now that we have this virus going around. I don’t want to expose myself and my partner to it.

Me: I’m sorry but all tickets are final sale. You can exchange them for a later date or you can donate them for resale. You can claim them on your taxes, we’re a non-profit.

Caller: What? No. I want a refund. Considering the circumstances, surely you can make an exception. There’s a virus!

Me: I understand your concern but currently, we do not have the virus at our theater.


Me: …. Again, all tickets are final sale. We can exchange your tickets for a later date or donate it for a tax deduction.

Caller: You don’t understand. There is a virus going around and you would think you’d be considerate of other people. Just because you don’t care doesn’t mean other people should suffer.

Me: … I’m sorry you feel that way but once again, I cannot refund your tickets. All tickets are final sale.

Caller goes on a long tangent about the virus and how we should implement exceptions into our policy, especially when there is a virus outbreak. Calls me a couple of colorful names. Accuses me of wanting people to suffer and die.

Me: Ma’am, please stop verbally abusing me.

Caller: Oh shut up! *Hangs up*

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I got my life threatened for trying to do my job

Does anybody else ever get people on the phone telling you you’re rude or have an attitude when you’re literally just talking?