Hello, I’m a frequent visitor of this subreddit and can relate so well to the frustrations in these posts.
While I used to work in a more relaxed call center where calls were only taken about half the week (emails and miscellaneous stuff the rest of the week), management is slowly transitioning the building into non-stop phone calls, and is now taking its toll on me finally after 2 and a half years in the company. I just don’t have what it takes anymore to do 70 calls a day, 5 times a week, 4 weeks a month for a measly paycheck. I know how I’m feeling mentally isn’t safe / okay, so I am looking for ways out of the CS role.
Furthermore, we acquired another department and work has nearly doubled, yet pay remains the same and everybody is running around incredibly stressed out. This has been going on 3 months now.
In the past, I have had some luck teaching in the company for new hires and doing more IT-type project work, so I have been trying to sell that on my resume. However, every company that contacts me is just another call center offering the same rate I make now. I have applied for some internal promotions but have been denied all but 1 (the two month teaching contract abroad, which was admittedly awesome).
I receive great reviews frequently, but it seem my upward mobility / transfer potential is limited for reasons unknown (or at least not communicated to me by my manager, who is rarely in the office anyway). I have been doing some certifications online to bulk up my resume since I’ve been graduated a few years now.
Redditors who have left the call center environment, what type of work / field did you end up in? Thanks so much for your input!