This one will be short, since it’s nothing we haven’t seen hundreds of times before. Long story short, a customer asked us to send his monthly billing statements earlier in the month. I informed him that it isn’t possible due to the system automatically generating statements in batches. I even double checked all of our guidelines to be sure. He then told me to call a supervisor. Leadership told me the same thing. This was unacceptable, and the customer then demanded to talk to a higher-up. Keep in mind that we have the option of sending statements by email, but doing so would somehow be “insulting to his intelligence”. Anyway, I called leadership back, apologized to the poor supervisor who had to take the call, and sent the customer over. I made sure to give the supe a positive review on his survey. As a side note, the customer apparently threatened to sue us for “incompetence”. He even managed to pry the name and employee ID out of the supe, although I suspect it’s because we all know that his “report” will go absolutely nowhere in gaining sympathy.