I think out of all the chats I deal with, this is the most infuriating thing a customer can do. WTF.
Prechat Survey: Looking for plants.
Me: Hi there, Customer. Thank you for chatting in with *retailer*. How can I help you today?
Customer: I can’t seem to find the plant that I want. I don’t know if you guys have it.
I wait for a minute to see if she’s gonna send me more detail… nothing comes through**
Me: Would you like to tell me more about what you’re looking for?
Customer: I want roses.
blinks because I work for a home improvement store and we definitely have roses… waits for more details… nothing comes**
Me: I would be happy to assist you with your search, Customer, but I will need more information. I am sure that we have roses so can you please provide me with more details for exactly what you are wanting?
Customer- What do you mean?
Wtf do you mean what do I mean?* *types multiple different things only to delete them because the sarcasm is a little too obvious**
Me: What type of roses are you wanting?
Customer: Damask roses.
WHY DID IT TAKE 10 MINUTES FOR HER TO FUCKING TELL ME WHAT SHE WANTED??? WHY!!!! LIKE WHY?!?!?!?!?!?
PS. we don’t have them and she wants me to know that she’s going to *competitor*
Me: I hope you find what you need.
I’m on break early cause I have a stress headache and I’ve only been here 2.5hr.