Again sorry for format due to mobile.
T: third party contractor Me: me
Third party contractor: hi my client submitted an application and I’m inquiring about the information.
Me: sure! What’s the ID?
Me: thank you can you please verify your company number, the applicants name and full address.
T: 1234567890, John Doe, 123 street road somewhere, state 01234.
Me: is there an apartment or unit number on the applicants address?
Me: ok I would need the address fully verified before I can proceed. Is the applicant with you?
Me: ok please either have the applicant call in to confirm address or get full address from applicant and give us a call back.
T: he has two apartment numbers. 1 or 2.
Me: ok thank you. We are still waiting a decision from our credit team, I’ll submit a request to notify them to review it. Would you like to hold and I check in or call back in 10-15?
T: mumbles ok bye have a good day
I want to note at this point the line went silent. That either means they’ve muted themselves or they disconnected and my system is delayed in acknowledging a disconnect so I take this time to fill out the form to send to credit. It takes about two minutes and the call was still there so when I submit it I spoke out
Me: T? Are you still with me?
I hear the phone gets unmuted because I can hear background noise but he never speaks.
Me: T? Are you still with me? I cannot hear you. Can you hear me?
T: fucking Christ lady I’m here!
Me: thank you so much for your patience. I got that form submitted for you. Would you mind holding?
How am I supposed to know you can hear me if you don’t respond then snap at me like it’s my fault?