"This isn’t directed at you but…"

My all time favorite line from anyone I talk to at the call center. You ALWAYS know something shitty is to follow. I currently work for a dental insurance agency in benefit services & I have to admit I had my best follow up to this statement the other day.

Caller was upset because we didn’t pay his claim for a service that was simply non covered on his policy.

Caller: “This isn’t directed at you but this is bullshit. Guess I’m going to go outside & chew on rocks & see if y’all will pay for that.” click

I definitely got a good laugh out of this one.

submitted by /u/JennaTayliah
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You’d think if you work in a call center you would understand fast food workers

Short stories from my last day taking escalated calls