Me: Hello, Legal Non-Profit.
She: I need those papers the hotline was supposed to send.
Me: Hotline? Did you mean the intake department?
She: No, the hotline you run.
Me: Legal Non-Profit doesn’t have a …. “hotline.” What kind of papers were you needing?
She: I called the hotline and she said she was going to send papers.
Me: What KIND of papers?
She: For custody and visitation. I called back the hotline but they don’t answer. Why don’t you answer the hotline?
Me: Because it’s not our hotline. I just Googled it and it’s with the State. It’s not affiliated with Legal Non-Profit at all. You need to call the hotline back.
She: But I need those papers for the court. The papers you can download from online?
Me: You can download them from website dot org, yes.
She: She was supposed to print them out and send them to me.
Me: Then you need to call the hotline back.
She: They don’t answer the phone.
Me: You have a file in our system, did you want to speak to the attorney you were assigned?
She: No, I want to speak to the woman from the hotline.
Me: Then you need to call the hotline. We’re not the hotline.
She: Okay, then.
submitted by /u/OMGyarn