So our call centre is based in Ireland and we deal with mostly American and UK callers. About a year ago when I was still taking calls, this guy rang up.
I opened his account and can see about 15 notes saying basically that this guy would call up and hang up after a few minutes out of frustration.
So he tells me the issue which is a simple fix and I start to explain what he can do to resolve it. He stops me and starts getting angry.
Him: I am so fucking sick of dealing with you folks.
Me: Sir, I am unsure what the problem is but please refrain from swearing or I will have to disconnect the call.
Him: Why dont any of you speak American. I’m sick of dealing with foreigners.
Me: Sir our customer support is based in Ireland and I speak the same language as you. I would be happy to help resolve this. It will only take a few moments.
Him: Nah fuck it. I’m just gonna delete my account. Bye.
I had a Quality manager listen to the call and she started laughing and now plays it to new hires as a joke in training.
TL;DR: Guy chooses to delete his account as our staff dont speak “American”. We are Irish.
submitted by /u/Dark_Phoenix97