On mobile sorry for format , english isn’t my first language.
I used to work for a Lawn care company where we helped out customers with the look and care of their lawn. Most of the customers were nice and straight forward but I remember 1 customer clearly.
Me = me
Cust = customer
Me: hello my name is Lunesi how can I help you?
Cust: I’d like to log a complaint I’m not happy with my lawn.
Me: I’m sorry to hear that, I just need to confirm your detail so that I can help you.
Cust: why do you need my details I called you?
Me: well I need you to confirm your details so that I can locate your account and it’s also due to GDPR.
There was a loud sigh and a pause.
In a very annoyed and condescending tone.
Cust: You people are taking this GDPR thing too far I’ve never had to do this before and you’re making more annoyed. Why can’t you log my complaint and help me?
Me: as I explained earlier cannot locate your account unless you provide me with your details such as your name and address.
Cust: I don’t want to give my information since I called you.
This went back and forth for a while whilst they were getting more and more worked up. I couldn’t do anything but to listen and explain that they needed to confirm their details.
The customer finally confirmed their details, I was able to arrange a visit to assess their lawn.
Before I could end the call the customer said: who is the CEO of the company I’d like to write them a letter to say how unhappy I am?
Me: not a problem do you have a pen and paper handy?
After I had given the details the customer asked for my name. I gave them my name and even spelled it for them to ensure they had the right person since I knew nothing would come of this as all calls are recorded.
After the call finished I flagged this call with my manager and left a detailed log on their account in case they called again.
I’ve had similar experiences like this but not as bad. As soon as I explain it’s due to GDPR people comply. I guess he had a really bad day and took it out on me?