Long story short… customer sold an item. Their payment is on hold until the buyer gets the item and either the courier confirms delivery (shipping address on their account and courier information must match) or buyer manually confirms reception of the item on their account.
I’ve wasted about 15 minutes already stuck in an endless loop explaining how this policy work, their available options, and why their request cannot be granted.
Reaching 20 minutes now and suddenly this idiot flat out tells me I don’t know how to do my job and starts educating me on how things should be. Respond to customer, “Well, I personally like certain bits of your opinion. Might even pitch it up to the bosses as a suggestion, but once again, the reality of the situation is (repeat options for the nth time).”
Cx: It’s not opinion, it’s fact!
Me: Oh, it’s fact?
Cx: Yes!
Me: Alright, alright… I’ll bite. You claim it’s fact. You have a computer in front of you and a working internet connection. I’ll humor you. Go on our website and find one single bit of information that would support your “fact”.
Cx: I don’t need to do that shit! Customer is always right! I am the customer! I am asking for something, it’s your responsibility as a company and employee to please your customers!
Me: So your argument and evidence to support your “fact” is the ideology that “customer is always right”?
Cx: Yes! If you went to a restaurant and you didn’t like the waiter served your water without ice, of course as a customer, you can complain about that and request another glass of water with ice this time!
Me: I agree, but to what extent do you think is the customer always right?
Cx: Every dam+n time! This is my money, more importantly! MY MONEY!
Me: Err… obviously, yes? Now, I’m really worried there. Customer is always right every time?
Cx: Yes! Are you new to this job? I’ve wasted 20 minutes on the phone already, give me my money! NOW!
Me: Regarding that, just go back to what I said earlier. But anyway, customer is always right. Okay. So if I hated the fact the waiter served me water with no ice, then going by your logic, it’s perfectly reasonable for me to request that waiter be fired AND murdered simply because I’m the customer and I’m always right?
Cx: What on earth are you talking about? Of course not!
Me: But, I’m the customer. I’m always right.
Cx: What does killing and giving my money have in common?
Me: Oh, I want to purchase something from you. You’re selling it for $165 but I want it for free because I’m the customer. Then, I whine and complain when you don’t give me the item for free under the reasoning that I’m your customer and I’m always right. Do you think that makes sense?
Cx: No!
Me: So, how does you arguing against me, who trained for 3 months working for this company, going in here day in and day out, how does that make you right at all? How does that make you more knowledgable over me on how things work? How does that mean I don’t know how to do my job? Look, if you can even describe the exact process of releasing this, the exact buttons and tabs I would click on my monitor… if you can do that, sir, you win. Let’s hear it, since I don’t know how to do my job, educate me.
Cx: Unbelievable.
Me: I know, right?
Cx: You are most disrespectful customer service ever. Period.
Me: See it’s at this exact moment I can hear through your voice your soul leaving your body in utter defeat. Please hang up now or I will.
Cx: Fuck you. This is unbelievable.
Me: I think so, too!
*cx hangs up*
submitted by /u/is-now-wayne
[link] [comments]
