I’m not even a month into this job. It takes time to get fully versed in all my systems. I WILL make mistakes. I don’t know a single call center employee who hasn’t; it’s humanity. There are lots of details to stay on top of as well. Of course I’ll have to look things up every now and then; I don’t want to say something and have it not be true.
I’m not going to know what you’re talking about every single time. That’s why I’m gonna ask you questions. Saying things like, “this is not the first time we’ve done this” sounds extremely condescending. I don’t appreciate being talked down to like that.
And hurrying me along doesn’t help anyone. It doesn’t help you get what you need done. It doesn’t help me improve my performance.
And finally, when you say things like “you couldn’t figure out a two-minute thing,” your expectations are honestly a tad unrealistic. Most reservations calls usually take around five minutes. And your tonality was once again rude and condescending. When I call a reservations department, I do it at a time when I am not in a rush. I understand you’re crunched for time, but that’s no excuse for essentially calling me useless. That’s nothing short of insulting. I am not beneath you.
Bottom line: a little patience goes a long way.
Rant over. Thanks for hearing me out.
submitted by /u/DeskPenguin