So I work at a call center for a certain shopping network, and around the holidays you always get those customers who leave you confused for years to follow.
2 years ago during a very busy season a customer called in to inquire about her order.
C is customer, M is me.
M: Hi! Thanks for calling (company) how can I help?
C: WHY WONT MY (expensive laptop) arrive by Christmas???
M: Oh I do apologize about that. I do see your order, unfortunately since this is (expensive brand) it’s ships from the vendor directly. So we cannot express it.
C: BUT I NEED IT FOR CHRISTMAS!!!!!
(Me, internally. Then why the FUCK did you wait until 12/23 to order it???)
M: I do apologize for the disappointment, unfortunately the cut off date for this item to arrive in time would have been 12/15 (or similar. Can’t remember exactly when our cut off was.)
C: WELL, YOU ARE A BAD ELF! YOU HEAR ME? A BAD ELF! YOU RUINED MY CHRISTMAS!!!! Click
I don’t think I will ever forget being called a bad elf. What the hell.