This happened a couple of weeks ago and is both funny/not funny to me.
One of my agents had a customer ask a dumbass question on a call, and responded with, “How the fuck should I know?”
No clue if he thought he’d pressed the mute button or if he just said it without thinking when the thought popped into his head, but it was clear as day on the recording.
The funny thing is that the customer had exactly zero reaction. He didn’t even acknowledge it was said, they just continued the conversation normally and cordially. Very surreal to listen to.
The agent was appropriately chagrined when we spoke to him about it, and I’m confident this will NEVER happen again. But in all honesty it made my day just a tiny bit brighter hearing that call.