Havent had a strange call in a while but had to share this gem. Job is with a popular site offering alternatives to hotel stays with their own home blah blah blah.
Starring: Aja as CS H as the person who owns the property And OL as the person staying
CS: Hi my name is Aja, thanks for calling us today, how may I help you?
H: I have a small issue with the person staying at the moment. I know they will complain despite me trying to help them as much as possible.
CS: No problem! Give me a rundown of what’s going on.
H explains and OL is just having a grudge about everything. From the linen H has to space of the rooms, despite H mentioning all of this before OL booked on her little ad.
While I’m still on the line, H bursts out laughing.
H: she just sent me a message saying she is offended that one of the beds has a stuffed animal on the bed.
I turn to my colleague next to me and give her “the look” and say “she is upset you have a stuffed animal on the bed? Did I hear that correctly?”
Sure enough she wasnt lying. It was all there on the messages.
CS: Okay what I am going to do is as OL has reached out to us is assign you your own case leader and the case leaders can discuss the case as a whole between them.
Really glad I’m just basic CS and dont need to become a leader to decide things!