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Equipment rental anxiety

I had a very nervous customer today who was extending an equipment rental. They had a moderate freakout, then started apologizing for the freak out.

I reassured them with a story from earlier in the day, when another customer called in to give a vague “yeah, I’m bringing it back. Geez, when you guys called me to say it’s two days late and “demand” it back, my [SO] totally freaked out saying “omg why the hell didn’t you at least call?” Complete overreaction.”

I told my anxious customer that it’s better to be anxious and attentive to these things and maybe freak out a bit than to completely ignore them.

submitted by /u/MallyOhMy
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What do you think?

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