My department takes phone calls from our stores and despite us all being the same company we get our fair share of rude callers. I’ve been off phones for about 4 months now since I was promoted to handle our biggest vendor account.
I worked yesterday (Labor day) for the sweet holiday pay in exchange for answering the phones. A guy calls and the store # doesn’t show on caller ID
He immediately speaks very fast telling me what he wants before I have a chance to take anything down other than his name. I asked “what’s your store #” and he tells me. Something clicks and I say “oh I thought you worked at store on the opposite coast”
He’s absolutely flattered that I remembered him and told me the whole story of him deciding to move across the country to work at a newly acquired store. He hung up in a great mood and never wondered why I remember him despite him having no idea who I was?
For context we own 1000+ stores that would need to call my department at least once a day, and there are several employees at those stores to make those calls. My department only has 7 people max trained on phones at any given time. It takes a lot for us to remember someone at a specific store.
He had been rude to me so many times, talked down to me, asked me if I was new, tried to convince me i was wrong about procedures, etc. Of course I remember you buddy, you’re on my shit list (:
submitted by /u/psychbih
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