This is from when I first started on the phones towards the back end of last year.. I was on upgrades (mobiles) at the time, and in our department we basically couldn’t offer any discounts at all, except for ones which you could get through workplaces/students. The discount available is 15%.
So this guy comes through, gets quoted the 15% discounted price, and has a tantrum because the price is too high (pretty typical). Oh yeah, and this guy happens to work in the army (UK). He basically starts complaining because the discount he used to receive was 30%, but has since been reduced to 15%.
He then says that other providers provide a 30% discount, and that he’ll go with them instead. I can’t remember exactly how the conversation went, but it went something like this:
“I’m sorry but unfortunately we wouldn’t be able to do the same”
“Even though you did it before?”
“Yes because we have since added thousands of other workplaces to the discount scheme so more people can benefit, rather than just the army”
“So you’re saying you don’t support the army then?”
“No, that’s why we’re still offering you 15% off”
I remember just being utterly confused by his response to the situation, and I still think of it sometimes.
For the record, just because you’re in the army I dont think that should necessarily entitle you to any discounts at all. The draft doesn’t exist in the UK, so it was your personal choice to make a career in the army. There’s no ongoing conflicts I’m aware of that the UK is even involved in, and if you’re wanting to put your own life at risk for a war being waged thousands of miles away that has little to no bearing on you, or even your country, then be my guest. Just don’t think it entitles you to 30% off.
submitted by /u/_DeanRiding
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