Lady did more than she needs to, swears we didn’t give her credit! (We did)

Long story short I work for a company that does corporate, state mandated training. In most jurisdictions, our clients needs 24 credits of training every 2 years. If someone does more than 24 they often get that extra counted as carryover for the following 2 year period.

Lady: I only show 21 credits, you didn’t report the final 3! (Attachment: screenshot.jpg)

Me: Well it looks like you are looking at your 2021 expiration per your screen shot, meaning your 2019 renewal went through just fine.

  • I take a look and sure enough she did 45 credits in 2019, meaning 24 went toward her renewal last month, which went through just fine, and the remaining 21 are now carry-over for 2021. I then draft instructions on how she can look these transcripts up herself.

Lady: but I’m missing 3 units, and I can’t print my new license!

Me: No, you’re in excess of 21 units for 2019, you should call the state for the information how to print that license (gives her the state’s phone number)

Lady: Hello – I printed this off the website, the only missing credits are the 3 ethics which I did per your course. I cannot find my license online because i haven’t completed those 3 credits. Let me know if you still disagree that you need to upload those. thanks

I tell her that I will no longer be answering her email, she would need to either follow the steps I provided on how to look up her transcrips, or give us, or the state a call. I’ve given her the numbers a couple times by now.

Her: wow! what a jerk! i see what you are saying now, nice customer service, i will be sure to go and put in a review!! I will be sure to tell all the other brokers I know about this. thanks

Me: When I provided you proof, steps on how to see what I’m referring to, a customer support number to call and still get emailed back with the same question, you can hopefully see why I could not find another way to get the point across other than to talk to you directly. That is why I asked you to call, I did try to call you but it went to voice mail. The screen shots you provided made it obvious you were skipping the steps I provided In one of my reply’s so I was hoping to get you on the phone to better show you how to look up these records, not to ignore you.

Fingers crossed she doesn’t reply back via email.

submitted by /u/BrianAnim
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