Supporting residential customers of very large internet service provider (ISP), I’d been doing tech support about seven years at this time. Sick of everything, really. So many things I wish I had said or done. This day it happened.
Me: gosh, wait time is almost ten minutes. I hate the endless queue. Thank you calling [ISP], this is–
Asshole, interrupting: I have been waiting for over twenty —
So many times I wished I had hung up at the beginning of a call I knew was going to be awful. I finally did it. I guess no one caught it, because I wasn’t fired. Unfortunately. Anyway, fuck him, because I had been on the phone for seven years. Screw your not-even-close-to-twenty minutes.
(Edit just to make paragraphs.)