Short tale told only via notes on a clients account.

(translated from shorthand)

Agent 1 (me!)> borrower called regarding making payoff of loan, wants to do settlement. Advised [company] does not settle and he needs to pay full amount. Borrower did not believe me and asked to speak to supervisor, transferred to [supervisor 1].

Supervisor 1> Borrower asked if he could settle account, advised company does not offer settlements. Borrower asked to speak to someone above me, transferred to [supervisor 2].

Supervisor 2 > borrower asked to settle account, advised is not possible. Advised to contact state representative, as congress determines regulations regarding [company]’s ability to settle. Call disconnected.

submitted by /u/skellyclique
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My call center is a hot mess. .

But I bought the disc!