Customer complained that the winter stipend wasn’t applied to hopis electric bill. Explained 3 times- we received your assistance application. Processed on the 12th. You went through billing on the 9th. You’ll see the credit on your next bill. He kept at it. Then I snapped— I’m so glad it wasn’t a reviewed call: “ Sir, I’m so sorry that my tax money has not yet credited to your account. As I’ve stated multiple times. You went through billing on the 9th. Your application was processed on the 12th. My tax money will be applied to your next bill.” He stuttered a bit, said thank you, and hung up.