Hey guys back with another wonderful OJT story! If you need a good laugh this is the best one for you. I work for the bank as a general agent so I do everything that isn’t Trust, IRA, Auto, Credit Card, or Home.
backstory customer calls because his wallet was stolen and he already shut off his debit card. He is already escalated because of the events he went through. Here is how it plays out.
Customer: I need you to shut off my d*** American Express card because some d**a* stole the card.
Me: Sir you called bank, we don’t shut off credit cards. However I see you have a account with us I can shut off your debit card.
Customer: I HAVE SHUT OFF MY DEBIT CARD YOU MOTHERFER, MY GOD YOU MINIMUM WAGE SLAVE I SWEAR YOU ALL ARE FING D*** STUPID.
Me: Sir, please refrain from using th-
Customer: MY GOD YOU ARE SO FING RETARDED. I HAVE SEEN KIDS WITH MENTAL HANDYCAPS THAT ARE SMARTER THEN YOU. MOTHERFER I WANT YOU TO DIE.
Me: Sir, if you do not stop using this language with me I will diss-
Customer: NO, I CAN USE WHAT EVER LANGUAGE WITH YOU FING RETARDED PIECE OF S. GET ME YOUR MANAGER BECAUSE THEY ARE SMARTER THEN YOU.
Me gets supervisor
Customer disconnected right as I got a manager
My supervisor listened to the call and laughed and was very appalled from the call. Got to love customers now a days right guys?