Today I spoke with a patient that was upset that we had billed him for 10% of his balance instead of 20% because his insurance told him that once he meets his deductible that they will pay claims at 80/20, but we are billing him at 90/10. He insisted that his insurance needs to reprocess his claims and that he will not pay his bill until this is corrected because he doesn’t want to pay too much. Ummm….math is hard. The cherry on top: while I was looking into his insurance he started violently coughing and gagging. When I inquired about his welfare he said that he was spraying weed killer and that the wind had shifted and now it was spraying in his face!