I sell insurance. We had a client set up on a 4 payment plan and he missed his payment. After about a week or so late, he cancelled the policy as the car sold.
He asked about the refund and was told it was a very small amount. When you are on the 4 payment plan, the first payment is larger so that if you miss a payment, you have time to make the next one late without being cancelled right away.
He asked why his refund was not hundreds of dollars, as the payment that was recently due was over $200.
Went in circles about 5 times explaining that he does not get a refund for a payment that he never made.
submitted by /u/cndgeekgirl