I’m working in sales. We’re sending automatically the invoices to the customer as a file on their e-mail. First this saves an enormous time, because it would be practically impossible to print every invoice and put it in the box for every new order, and second – this saves tons of paper. Also you can have million copies, save the invoice and so on…
So I’ve had the following conversation:
Customer = C
Me = Me
C: Hello, I’ve got my order delivered to me and everything is fine, but I don’t have the invoice.
Me: The invoice is received on your e-mail on this date, please check your email for an attachment.
C: Yeah, I know that, I’ve seen this invoice, but I don’t have it in the box.
Me: We’re sending the invoice electronically on your e-mail. You don’t need a paper invoice, because this is the official document made by us.
C: But it’s not a paper invoice on the box! I want a paper invoice in my box!!!
Me: Ookay. Not a problem. Please print the invoice from your email, take it and put it in the box. Then you will have a paper invoice in your box.
C: Are you making fun of me?!
Me: Nope. (trying not to laugh)
Me: Have a nice day. If we can help you with something else, please call us.
C: You too.