I just had the dumbest person from our National office on the line. They called me asking about a service call done the other day for a member. I get the member’s info, can’t find anything.
Me: “What city and state were they in?”
Them: “Uh… I’m not sure.” FFS. You’re supposed to find this out so you know which area you need to call.
Me: “Well, I can’t find anything with his last name, even when searching over the entire month, and when I plug his number in, it shows he lives in [state I have nothing to do with].”
Them: “Let me put you on hold and ask the member.”
Them: “Okay, it was at [street address].” ….
Me: “And what city and state?” Read: what’s the info I asked for?
Them: “Uh… one second.” …..
Them: “It’s in [state and city that matches member’s info].”
Me: “Well, according to [resource ALL employees have access to] it’s handled by [different area] club. Let me connect you to them.”