I got a call yesterday night, with a frantic-sounding little old lady, upset about her appointment date. She needed it changed immediately because her referral expired in July. I verified all her details and saw her appointment date.
Me: How can I help you with this?
OL: It needs to be earlier!!! My referral expires July 7th!!
Me: (pretends to type) Ah, yes, I see your appointment is for June 12th.
OL: Can we move it to before July?
Me: According to my screen, it is already before July.
OL: But it’s in June!!!
Me: Yes, ma’am, June is before July.
OL: ….. Oh! Ok then! (A wheeze and some laughter)
Not too dramatic, but I could hear her stress leaving and I was just happy to get an easy call for once. She was adorable.