I work for a local plumbing company. Right now we have a promotion for a water heater flush which is essentially a way to get a plumber in your home and try to sell you a water heater… but I digress. Some folks have tried to “work” the promotion by asking about scheduling a simple flush when they actually have a major plumbing issue (water leak, for example.)
There’s one property manager I’ve dealt with who is just… a royal mess.
Me: asinine greeting
PM: “Your plumber was just here and there’s still a leak! I don’t understand!”
So I look into the history and yes, our plumber went out for a simple water heater flush. And yes, there was indeed a leak from the water heater (this is no bueno.) He rightfully suggest repairs and replacements, but the tenant sent him on his way and we haven’t heard from them since.
PM: “We replaced the water heater because he said it was leaking!!! AND ITS STILL LEAKING!”
Me: “Just to clarify… we did not replace it, correct?”
PM: “NO BUT IT WAS HIS DIAGNOSTIC AND HE WAS WRONG. WE WILL SUE YOU.”
Me: So he said to replace it, and you had another company replace it — yes?
PM: “I DONT UNDERSTAND WHY THAT MATTERS.”
So she’s escalated and because she’s threatening legal action, I message our customer relations manager (bless her) to fill her in on the crazy coming her way.
After I explain the situation, the CRM pauses and goes … “So if I go to Wendy’s and claim to get sick from McDonalds … why should I sue WENDYS?! My god.”
Apparently the PM wasnt all that receptive to the analogy.
Thank god I have a job interview tomorrow.