First time poster but this just happened to me a week or two ago and I still need to vent. I’ll try to keep this short. I work as a tech in a call center and I received a call from a gentleman who was very angry at the fact that his device was not working. Everyone knows that a big part of working in a call center is empathy. I stated to the man that I was sorry and understood his frustration at the situation. He then went on yelling at me that I could quit the fakeness and I was full of shit. He then went on and said, “I don’t go around and telling people I know what it’s like to lose a parent, hell I don’t go around telling people I know how I feel losing a child. Don’t pretend and just fix the issue blah blah blah.” At this point I had to keep it all in me not to lose my shit because A. I’ve lost a parent and B. I lost my son in September. How I kept my composure, I still don’t know. But I just told him that he has whatever right to feel that way and I would do my best to fix the situation. He then hung up on me. I then promptly went on break and cried in the break room. I try not to let people get to me but dude got to me. Like why would you say that when you don’t know the other person’s story.