Short and simple. I’ll be me, confused lady will be CL.
Me: thank you for calling this is me from insurance place.
CL: Hi, I just received my ID cards for my new ford and they have the wrong date.
Me: (assuming she thinks the date of the addition of the vehicle should be on the ID cards) well ma’am your term dates of March to September will not change, but I do see that vehicle was recently added.
CL: No I know that, the year is wrong!
Me: What dates are on your ID Cards?
CL: March 19 to September 19
Me: Ma’am… it is 2019.
CL: What? It’s 2020!!
Me: No ma’am, the year is 2019.
CL: Oh… ok well have a good day!
Nothing angry, no complaining, just wanted to share the best call that made a busy day a lot more humorous!