Working in a call centre for managers that have never taken a call before

How can managers be managers and not know the system that the agents use and be able to judge how they handle calls when they couldn’t take a call themselves? I know a manager that took an escalation and I had to guide them through the system to where to go to do certain things!!

submitted by /u/stewiec32
[link] [comments]

What do you think?

Leave a Reply

Your email address will not be published. Required fields are marked *

Must be Mighty Inconvenient to Be A Free Inhabitant

My saddest call (With a happy ending)