"That dog don’t hunt!"

Worked in a home mortgage banking call center about 12 years ago. Customer calls because the bank made an overpayment to a part of his escrow. The overpayment was returned to his escrow account but he thought it should have gone directly into his checking.

Me: Sir, we can’t place it in your checking because Federal regulations specify that we must have a certain balance in the escrow.

Him: That dog don’t hunt! You would still have had funds in the escrow!

Me: Yes sir but not enough…

It had been going back and forth like this for about ten minutes. Normally I would have escalated to a sup but everyone was slammed and their queue was at least a 20 minute wait. I put him on hold while I counted to ten and rethought my approach. I ended up breaking down the escrow payments and calculating specifically what the Federal government requires in each instance. Finally the dog did hunt.

submitted by /u/spectre73
[link] [comments]

What do you think?

Leave a Reply

Your email address will not be published. Required fields are marked *

“I have never owned a computer and I never will!”

Saw the “is call center depression real” post and here’s my story/rant (sorry in advance for formatting)