A VERY short one from nearly two decades ago.
I’m in training for the sales job, reserving storage space. We get a lot of calls from people who are current customers with complaints, and usually just switch them over to customer service. One day, I see the jaw on the person next to me drop as the customer begins speaking. I don’t know what the other person is saying, but my fellow trainee responds in tense tones “Sir, I suggest you turn on the television, read a newspaper, or even look outside your window for the answer.” The customer hangs up.
The trainer walks over. I don’t know what’s happening, but I’m sure this guy is about to be fired, since he was obviously being monitored on that call. Instead, the trainer (a wonderful if somewhat strict older lady) kneels by him, puts her hand on his shoulder, and murmurs a few things, eventually standing up and saying “Next time, just transfer to customer service, okay?”
I of course ask what happened.
“He was calling to ask why his storage pods hadn’t been dropped off for him.”
“From our Manhattan facility.”
The date was 9/12/2001.