me: Greeting procedure
caller: hello my name is (and without missing a beat or stopping talking) and i ned from youuuuuu (the word got longer and longer so i waited till she stopped talking, so i could respond – i thought she was maybe gathering her thought to form the sentence?)
caller (irritated): Hello are you there?
me: yes, hello mrs caller, i did not want to talk over you
caller: but you did not say something
me: because you were talking and i did not want to talk over you 🙂
caller: ooooh (lightbulbmoment)