So consumer calls regarding her refund, and I; a man, answer the phone. Cx is Customer
Me: Thanks for calling ____ my name is Vicxkz, how may I help you?
Cx: I want to know why I have not being refunded for my things that I returned through the mail
Me: Oh! Of course let me go ahead and check on the status of that, I want to make sure you have your money with you refunded if you sent the items back
Me: *Refund was processed yesterday *
Me: Okay madam! I see here the status of the refund, I can see that yesterday at 11:43 am PST we processed the refund back to your account, this means that the money is already on your banks hands and they need to post it back, this process usually take 3-5 business days for debit cards. I have sent the invoices of the transactions, as well as every confirnation and detail that I have to your email
Cx: “That makes no sense!!! You tooK THE MONEY OUT OF MY ACCOUNT RIGHT AWAY AFTER I BOUGHT THIS AND NOW I HAVE TO WAIT?!?”
Me: Madam, I am sorry if timeframe is an inconvenience, I truly understand that thia is your money and that money is not easy to earn, you deserve this refund of course if you returned this. However, the money is out of our hands now; the bank has posession of it and it’s processing ot back to you. I suggest you get in contact with them to see if they have a shorter timeframe for you, I am just giving an estimate. About the charges, for future reference, we don’t charge when an order is placed, we only request a hold from your account which means that the money is there in your account but if anything happens befofe we are able to ship it out, we cancel de hold and the money gets back to your account, so we don’t charge right away, it is a whole process that gets handled by payment and I want you to have as much information as possible before placing another order, at least with us
Cx:….did you just mansplained me?
Me: I am sorry madam, I quite did not understand that, I was –
Cx: Let me speak to your manager
I don’t know what happened when my sup took the call, but he said “Meh dont even worry about it, do you want a milky way? I’m going to the store”