I just got home from work today.
I’m now trying to muster courage to go back tomorrow.
I am not a perfect agent but I try my best to stay as an honest one. I found out that in this line of work honesty is not the best policy. Regardless of what the policy says. Lately I have been dealing with cleaning mess that other agents did in the customers account. Sadly I’m the one getting the crap since I am the last one to touch the accounts.
I can blame the other agents, make things worse, I can report them and they’d for surely lose their jobs and that’s why I can’t. I can imagine them being like me trying to survive. I can imagine them being a parent who needs to make sure their kids have food on the table, someone whose the sole bread winner in their family.
So I can’t report them for making a promise (literally out of this world kind of promise) that’s impossible to keep just in order for them to get a good survey. I can’t report them for misleading a customer about information because if they tell the truth it will prolong the call and will affect their handling time. I can’t report them for doing an invalid transfer because again they’re doing what they need to do to survive. Now this not only applies to regular foot soldiers, I cannot also report supervisors, even managers whose doing the same things to maintain their team scorecard.
Bottomline, I am an honest loser who’d rather take the fall if I could to save someone’s future in this industry. My honesty is killing my stats. So this is why I’m thinking about leaving for good.