Not my call but one i’m currently over hearing a gem from a coworker, we work for a cable/phone/internet company:
Coworker: So you’re calling about internet service issues correct?
Coworker: … Well ma’am if the power’s out then the modem won’t work.
Coworker: Yes ma’am wifi is wireless but the modem still needs power in order to work… Yes ma’am you need electricity or it won’t work
And people say we’re the ones who don’t have common sense