So today I had a customer who took their computer into the store for a data transfer and when they got home they realized that the power cable from their computer was missing. So they called in and I told them the quickest thing to do would be to go back and get the cable. I’m in a call center and not that specific store. He got very mad that he would have to go back to grab his cable. I offered to mail one but explained shipping is 7-10 business days. The customer was furious about this. Ranting, and cursing me out. He asked “isn’t there anything else you can do?”
Well you can go get it… or I can send you one.
He didn’t like either option but decided to have one mailed to him and wait 10 days instead of going back to get the original cable.
