I’m mad at you for my own mistake.

So today I had a customer who took their computer into the store for a data transfer and when they got home they realized that the power cable from their computer was missing. So they called in and I told them the quickest thing to do would be to go back and get the cable. I’m in a call center and not that specific store. He got very mad that he would have to go back to grab his cable. I offered to mail one but explained shipping is 7-10 business days. The customer was furious about this. Ranting, and cursing me out. He asked “isn’t there anything else you can do?”

Well you can go get it… or I can send you one.

He didn’t like either option but decided to have one mailed to him and wait 10 days instead of going back to get the original cable.

What do you think?

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