Apologies if formatting is off, mobile and such.
I work for a company that does seaside holidays. I’m a tier 1 advisor so I do bookings, payments and general customer care.
I had a lovely phone call with an older gentleman, I was booking him in and all was pleasant, at the end of the call I usually say “Have a good day!” Or “Take care!”, since this guy’s holiday was coming up in a few days I said “I hope you have a great holiday!” And he merrily replied “You too!” Without thinking and quickly hung up, I had to take 30 seconds out to get over the CRINGE.
I wish the poor dude hadn’t hung up before I had a chance to make him feel better about it 🙁